Support request

Email support:  [email protected]
Request assistance by email specifying: company, warehouse (store), phone contact number and a brief description of the problem encountered. One of our technicians will call you in moments to connect with your session and provide you with every solution. 

Customer satisfaction is our priority

A qualified staff composed of analysts, consultants, developers and technicians supports the customer from the analysis phase to the go-live. We offer training services for onsite and instore staff training.

 

 

What kind of service do we offer:

  • Multilingual support (English, Spanish, French)

  • Ticket tracking with specific reports sent by email

  • Telephone help desk and remote assistance for headquarters and shop staff

  • Onsite transfers all over the world for go-live and training

  • Offline

Let’s meet up:

  • Video conference for remote analysis and training sessions.

  • Regular meetings with customers to increase the level of collaboration and performance.

Support Time:

  • Monday to Friday, 9 am – 1 pm and 2:30 pm – 6:30 pm

  • Possibility of customised timetables and SLAs according to customer needs up to 24/7